Important Notice

Beware of unauthorized sales websites

Some websites and sales pages use our company name, brand names, product images, or corporate information without permission and falsely present themselves as One's Life Japan or an authorized retailer.

Suspicious websites may take payment without delivering goods, send counterfeit or misrepresented products, or misuse personal and payment information.

What to check before buying

• The seller clearly states its legal name, address, and telephone number
• Contact details are not limited to a free email account or web form
• The price is not implausibly lower than the normal market price
• The company name, address, return terms, and language used on the site are consistent and credible
• The seller does not require bank transfer as the only payment method or ask for payment to a personal account

Authorized stores

Stores confirmed by us are listed on ourStores page. Product ranges and stock vary by location, so please contact the store before visiting.

If you may have been affected

Keep copies of messages, order pages, bank-transfer records, and emails. Contact your bank or card issuer, local police, and the relevant consumer-protection service as soon as possible.

Report a suspicious website

If you find a suspicious website using our name or product images, please send the URL and screenshots toinfo@oneslifejapan.co.jp.